Manage your subscription
Cancel or request a refund
You can stop your subscription whenever you like. Here is exactly how, plus how refunds work.
How to cancel
One step stops the renewal, whichever operator you are with.
Odido / Vodafone / KPN Users
Write to our customer care team:
We will help you cancel your subscription.
- Include the mobile number the subscription is registered to.
- Cancellation takes effect as soon as we confirm it. There is no notice period.
- No app and no account login needed to cancel.
Refund policy
Refunds are handled by our customer care team at help@nl-singspace.com.
- Refund requests can be made within 30 days of the charge appearing on your mobile account.
- Send your request to help@nl-singspace.com and mention the mobile number linked to the subscription.
- Include the mobile number that was billed and the date of the charge so we can find it quickly.
- We confirm receipt of every request and tell you the outcome by email.
- Approved refunds are returned through your mobile operator, using the same channel that was billed.
- Processing time depends on your operator, so the credit can take a few billing cycles to appear.
- Cancelling your subscription and requesting a refund are separate actions. Cancel first if you do not want to be billed again.
SingSpace FAQs
Have questions about SingSpace? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my SingSpace subscription?
With your SingSpace subscription, you gain unrestricted access to a vast array of SingSpace content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to SingSpace?
You subscribed to SingSpace by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using SingSpace?
These subscriptions grant you unlimited access to all our SingSpace content and premium features during the active subscription period. Yes, SingSpace operates a subscription model (Odido: euro 14.99/month, Vodafone: € 14.99/month, KPN: € 14.99/month), please refer to our relevant pricing information.
What platforms does SingSpace support?
SingSpace is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the SingSpace platform or email us at help@nl-singspace.com
How do I cancel my SingSpace subscription?
To cancel your subscription, you can do so or by emailing our customer care team at help@nl-singspace.com.